At Aadhora we pride ourselves on quality product and excellent customer service. We want you to enjoy your shopping experience & enjoy your goodies even more!
If you are unhappy with the product you have received, we will gladly exchange it or offer you a credit note for change of mind, provided that:
1. The item is in perfect condition, unworn/used & in its original packaging
2. The product is Full Price (a product is still deemed full price if purchased during temporary promotional period)
3. Proof of purchase is supplied
4. The item is returned within 14 days.
Exchanges will be processed within 5 business of receiving the goods to our Online Store (shipping times are in addition to this).
We offer complimentary Standard Shipping when sending exchanged items.
Please note: Products which are purchased during a promotional period and wish to be exchanged, the discount will not carry over to the new item (unless exchanging for the same product in a different size/colour).
Credit notes are valid for 12 months from date of issue. Under no circumstances can this be extended.
Online Credit Notes
1. Shipping costs are not covered by credit notes.
2. The new credit note amount will exclude any paid shipping costs.
If you believe that your product exhibits a genuine manufacturing fault, please contact us as soon as possible via email at email@example.com.
All faulty items are assessed and dealt with in accordance with the ACCC. If a product is found to be faulty, Aadhora will either repair or replace the item. If neither option is available, Aadhora will offer a full refund.
All items that are suspected to be faulty must be assessed by our Quality Assessment Team. Please note that this process can take up to 4 weeks and under no circumstances can a refund be issued without assessment.
You can return your item for inspection via post to our returns department.
Simply return your product/s within 14 days of order delivery & post it to the below address along with your order number and name.
Aadhora return address:
Aadhora Online Returns
127 Christina Stead St
Franklin A.C.T 2913
Some important returns information.
1. Customers are responsible for all return postage costs for exchanges and credit notes. (If you are returning a faulty item, subject to inspection Aadhora will arrange or refund postage costs upon presentation of receipt/s)
2. Please ensure both sender’s address and return address are clearly displayed on the outside of the parcel.
3. We recommend sending your return by registered post as Aadhora will not be liable for any return parcels lost in transit.
4. If a package cannot be tracked and does not arrive at the above address no exchange or credit note will be given.
5. Returns must be sent in appropriate packaging to prevent damage in transit. Aadhora is not liable for the loss/damage of items being returned.
If you are dissatisfied with anything you have purchased or the service you have received please contact Aadhora by emailing us at firstname.lastname@example.org